FAQs
A: Please fill out the order form with all the necessary information and I will respond to your inquiry.
A: It varies by product but typically 1-8 business days.
Occasionally orders may take longer to ship due to product launches or a high volume of orders.
A: Durham region (GTA) - exact address will be given in your order confirmation.
A: Please send an email to at worldofkicreations@gmail.com with your order form and a picture/description of your issue and I will do my best to resolve the problem.
A: Rush orders will be accepted on a case by case basis, please send an email to worldofkicreations@gmail.com or send a message through the live chat feature. There will be an extra fee for rushed orders.
A: Right on the Home Screen, click the tab “order forms”, fill out the necessary information and wait 12-48 hours for a response.
A: *Due to COVID-19, we are experiencing fulfillment and shipping delays! We appreciate your patience as we work as fast as we can to get your packages out.
All orders will be processed and shipped out 1- 7 business days after the order has been placed, although we usually try to ship out as soon as possible! If you select our local pick up option, it may take 1-7 business days for your order to be fulfilled. You will receive an email with more pick up information. You will have 2 weeks from the date your order is ready to pick up!
Please make sure your shipping information is correct during check out. We will not be able to refund or replace items because they are sent to the wrong address.
Please order early if you need an order by a certain date.
A: Shipping is calculated based on weight, including packaging materials that are up to UPS/Canada Post shipping standards. We promise we do not make a profit off of shipping fees.
A: Due to the items being handmade and personalized all sales are final. We can not accept returns or exchanges. Although if your order is damaged, contact us + provide a photo of your order and we'll make it right!
We are not responsible for loss due to the postal service. Please reach out and I can direct you to the appropriate services.